Have You Received Your Birthday Gifts

as we all know that every player should receive birthday presents such as a mini queen jennah, an experience scroll and a birthday booster three days ago, while the fact is that some players did not get anything from the email. if you do not get the free gifts, maybe you will spend a large amount of guild wars 2 gold to purchase them. it is not happy thing, we think. then what happened to guild wars 2 on earth? then we found an official response to the problem. here is the screenshot.

therefore, the speculation that there is a bug existing in guild wars 2 is quite right. if any of the following situations happen to you, you do not need to worry about it, as the problem pops up and the staffs has noticed that, the staffs are undertaking to solve the problems. we think that you will receive your birthday gifts after a short while. good luck to you!

1.if you received birthday mails on your characters more than one time, arenanet will take back the extra presents.

2.in a bunch of characters, some of them get a birthday present, while others are not.

3.it is the normal phenomenon that you have gotten nothing on the condition that any of your characters has been one year old till 25th august 2013. therefore, make sure the time when your characters were made.